Store Policies
Welcome to All Organics Store! Your satisfaction and safety are important to us. Please review the following policies to better understand how we operate and serve you.
1. Shipping & Delivery Policy
Same-day dispatch is available for orders confirmed before 2:00 PM (Monday to Saturday).
Orders placed after 2:00 PM will be processed the next business day.
We deliver across Kenya, Uganda, Tanzania, Rwanda, Somalia, and Jordan using trusted courier services.
Delivery charges vary depending on location and package size.
Once dispatched, a tracking number or delivery confirmation will be shared via WhatsApp.
2. Return & Exchange Policy
Due to the nature of our products (raw ingredients and cosmetics), we have a strict no-return, no-exchange policy unless:
The wrong product was delivered.
The item was damaged or defective upon delivery.
Conditions:
Notify us within 24 hours of receiving the product.
The item must be unopened, unused, and in its original packaging.
Valid proof of purchase is required.
If approved, a replacement or refund will be processed within 7 business days.
3. Product Usage Policy
All products sold by All Organics Store are for external use and cosmetic formulation purposes only.
Always conduct a patch test before full use.
We are not liable for allergic reactions, misuse, or adverse effects due to incorrect handling or mixing.
We advise consulting a certified formulator or skincare expert when in doubt.
4. Pricing Policy
All prices are listed in Kenyan Shillings (KES).
Prices may change based on market availability or import costs.
We reserve the right to update prices without prior notice.
5. Privacy Policy
We value your privacy and handle your information with care.
Personal details (name, phone number, delivery address) are collected strictly for order fulfillment and customer support.
We do not sell or share your information with third parties.
Your data is stored securely and only accessible by authorized personnel.
6. Payment Policy
We accept the following payment methods:
M-Pesa
Cash on pickup (Nairobi only)
Bank Transfer (on request)
Orders must be paid in full before dispatch. Payment confirmation must be sent to us via WhatsApp for verification.
7. Customer Support
For assistance, product guidance, or complaints, please contact us:
📞 +254 112 300 640 (Call/WhatsApp)
📍 Interfina House Suite 401, Nairobi, Kenya